Frequently Asked Questions

General Questions

Swift Send Courier is a global logistics and shipping company that provides fast, reliable, and secure delivery services to over 220 countries worldwide. We offer a range of services including express delivery, international shipping, freight services, and warehousing solutions.

You can track your shipment by entering your tracking number on our Track Parcel page. You'll receive real-time updates on your shipment's location and status. You can also sign up for email or SMS notifications for automatic updates.

We ship to over 220 countries and territories worldwide. Our extensive network ensures that we can deliver to almost any destination globally, including remote locations.

Shipping & Delivery

Delivery times vary based on the service selected:
• Express Delivery: Same day or 1-2 business days
• Standard Shipping: 3-5 business days
• International: 3-7 business days
• Freight: Depends on destination and mode

Weight and size limits depend on the service:
• Standard: Up to 70 lbs, max 108 inches (length + girth)
• Express: Up to 150 lbs, max 165 inches
• Freight: Contact us for large shipments
Oversized packages may incur additional fees.

Yes, we offer shipping insurance for all packages. Basic coverage is included (up to $100), and you can purchase additional coverage up to $50,000 for valuable items. Claims can be filed online within 30 days of delivery.

Pricing & Payment

Shipping costs depend on the destination, weight, dimensions, and service type. You can get an instant quote on our website or contact our sales team for custom pricing on bulk shipments.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and corporate accounts. Business customers can apply for credit terms.

Customer Support

You can reach our customer team 24/7 via:
• Email: info@swiftsendcourier.com
• Contact Form on our Contact Page

If your package is lost or damaged, please contact our customer support immediately. Have your tracking number ready. We'll investigate and process your claim within 5-10 business days. Insured packages are eligible for full reimbursement.

Still have questions?

Can't find the answer you're looking for? Please contact our support team.

Contact Support